Going Multichannel in 2021 – The 5 Best Business Phone Services for Tech Companies

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Whether you’re running a bootstrapped startup or a large corporation, finding the right business phone service is crucial for every organization. Apart from facilitating internal communication, a good business phone service helps you interact with your clients and provide excellent customer support. It can go a long way to boost your brand reputation and help you grow your business.

However, new-age business phone services have come a long way from traditional PBX phone systems. You no longer need to install and configure complicated hardware in your office to communicate with your employees and clients. Instead, you can simply sign-up for a VoIP phone service, select a suitable plan, and start communicating using an app. This makes such phone services ideal for modern tech companies.

In this blog, we’ve handpicked some of the most useful business VoIP phone services for tech companies. But let’s first take a look at the benefits of using VoIP phone services.

Why Your Business Needs a VoIP Phone Service

If you’re a budding entrepreneur, it’s only natural to think that you won’t need a business phone service anytime soon. You can simply get a landline number for your office and list it on your website as the customer support number. Also, you can provide your employees with individual cell phones and ask your cell phone carrier for suitable business phone plans.

But here’s the thing – as your business grows, the cost of all these individual cell phone plans can add up pretty quickly. Moreover, you’ll have to get a new connection every time you recruit a new employee. Also, simply adding a toll-free number on your website often comes across as unprofessional. If no one is present in the office on a particular day, plenty of customer support calls might go unanswered.

A reliable and secure business VoIP phone service can resolve all these problems for you. To begin with, you don’t have to install a new device or get a new connection for every new employee. Instead, you can just upgrade to a better plan that allows more users. Also, it lets multiple users share one number and even forwards an incoming call to the first available representative. This makes it a more cost-effective alternative to traditional phone systems.

Moreover, you can get a toll-free number for your business from any standard VoIP phone service. This makes it easy for your customers to reach out to you for help. It’s particularly crucial considering that 60% of consumers prefer to connect with new businesses by phone. You can even monitor the overall usage and track metrics like call duration, hold time, etc.

The best part is that you don’t have to be stationed in the office to make calls or accept them. As long as you’ve installed the app on your phone/tablet/computer, you can use the service from anywhere. This is particularly crucial for modern tech businesses that often operate remotely.

How to Choose the Right Business Phone Service

Now that you know the awesome benefits of using a business VoIP phone service, you must be yearning to start using one. However, the sheer variety of business phone services available on the internet can be overwhelming. It is, therefore, essential to carefully analyze the needs of your business and choose a service that best fits the bill.

Here are a few factors you need to consider while looking for a business VoIP phone service:

  • Team size – How many employees do you have? How many of them will need to regularly use phone services?
  • Call time – Are you going to need to make plenty of phone calls every day? Or will you only need phone service a few times every month?
  • Essential features – What are the must-have features that your business phone service provider must offer?
  • Budget – How much are you willing to pay for a business phone service? Does a particular service require a long-term lock-in period?
  • Reliability – Does a given business phone service boast great online reviews and ratings?

Best Business Phone Services for 2020

First things first – there isn’t a one-size-fits-all business VoIP phone service that’s suitable for all tech companies. You need to assess your requirements and set a budget before you start looking for a suitable phone service provider. We’ve handpicked five of the most popular and reputed business phone services to help you make the right choice. Let’s take a look.

1. RingCentral

Image via RingCentral

Are you looking for an easy to use phone service that packs all essential features into affordable pricing plans? RingCentral is just what you need. Apart from standard features, such as caller ID, call waiting, call forwarding, etc., it offers a wide range of advanced features. These include:

  • Vanity numbers
  • Toll-free numbers
  • Unlimited business SMS
  • iOS and Android app
  • G Suite, Dropbox, and Microsoft integration
  • Video conferencing tool

Pricing for RingCentral starts at $19.99 per user per month.

2. Nextiva

Image via Nextiva

You know a business phone service is incredible when its impressive clientele features brands like Taco Bell, Pac-12, Stanley Steemer, etc. Nextiva, one of the most popular VoIP phone services offer excellent features such as:

  • Desktop and phone app
  • Call management tools
  • Salesforce and HubSpot integration
  • Free local and toll-free number
  • Advanced call analytics

Pricing for Nextiva starts at $18.95 per user per month.

3. Grasshopper

Image via Grasshopper

Grasshopper is the perfect VoIP phone service for small businesses, remote teams, and solopreneurs. It provides you with standard features, such as:

  • Call forwarding
  • Desktop and mobile apps
  • Business texting
  • Call analytics
  • Voicemail transcription
  • Virtual receptionist
  • Local, toll-free, and vanity phone numbers

You can even port your existing number to Grasshopper for free. However, the service is only available for businesses in the U.S. and Canada.

Pricing for Grasshopper starts at $26 per month.

4. Ooma

Image via Ooma

Are you looking for an affordable and easy to use business phone service that offers outstanding customer support? Your search ends with Ooma.

Ooma’s distinguishing features include:

  • Virtual receptionist
  • Video conferencing
  • Voicemail transcription
  • Desktop and mobile app
  • Unlimited calling
  • Toll-free number
  • Call management tools
  • Call transfer music
  • Extension dialing

However, Ooma is more suitable for businesses that operate out of traditional offices. Also, its pricing plans are on the higher side.

Pricing for Ooma starts at $19.95 per month per user. However, it doesn’t include hardware costs.

5. 8×8

Image via 8×8

8×8 is an all-in-one communication platform that lets you integrate voice, video, and chat messages into one app. It boasts a show-worthy clientele comprising renowned brands such as McDonald’s, Regus, etc.

Here are some of its key features:

  • Call handling and management tools
  • Intelligent call routing
  • Music on hold
  • Salesforce and CRM integration
  • Voicemail transcription
  • Extensive call analytics

Nevertheless, 8×8 lacks a few sophisticated features, such as virtual receptionist, voicemail to text, etc. offered by other business phone services.

Pricing for 8×8 starts at $12 per user per month.

Conclusion

You need a reliable and secure business phone service to scale your business and facilitate seamless internal communication. A good VoIP phone service also lets you provide round-the-clock customer support irrespective of where you’re located. While you’ll find plenty of options on the internet, make sure you select one that provides all the essential features at the best price.

Have you used any of the above business phone services? Share your experience in the comments section below.


Author’s Bio:
Hasan is a seasoned web professional with an extensive record of successfully directing search and social media marketing operations to drive business development. Special expertise in eCommerce, new business startups, and online marketing.

1 thought on “Going Multichannel in 2021 – The 5 Best Business Phone Services for Tech Companies”

  1. I read your blog. Thanks, A lot for sharing such valuable information with us. It’s really exciting, especially, the business services explained very well. if you are looking for Affordable Seo Packages for Digital Marketing to connect with your potential customers you should connect with theinspiredconcept.com

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